Encore E99 Electric Guitar Outfit, Cherry Sunburst

Extended Christmas Exchanges

For orders placed between 12th November and 24th December 2024, you’ll have until 31st January 2025 to exchange your purchase for a product of the same value, or pay the difference for a more expensive piece of gear. Find out more*.

Delivery

We have a wide range of Delivery Options available, depending on the value of your parcel and budget. Select from our 2-3 Day Saver Service or our Next Working Day options at the Checkout.
This will include a text or email on the day of delivery giving you an exact hour window of when your gear will be with you, and the drivers name - just so you know when to turn the volume down!

• Free Delivery Available on Selected Products
• Weekend UK Mainland Delivery (Saturday-Sunday): £19.99
• Small Items (Under 750g) Small items will be delivered by Royal Mail starting from 99p
• Heavy Items (Over 30kg): Pallet Service Doorstep Delivery £65

For heavy items, courier details, out of stock products, out of area postcodes or international deliveries see our full Delivery info here.

Collection

Rather not wait in for the delivery? Don’t worry, we’ve got you…In Stock items can be ordered and paid for in-advance Online via our Click & Collect service. As long as if it's in stock at your chosen branch, you can collect the item within the hour.

Click here for more about our local Click & Collect Service.

Returns

If you and your item aren’t getting along, you have 14 days from when you receive the goods to contact our PMT experts either by phone or email to return your item.

*Please note, we cannot accept returns of:

• Special/Custom Orders - Any order that is custom or has been personalised.
• Products with Hygiene Seals - Microphones, any in-ear earphones, monitors, orchestral instruments with mouthpieces and any other items that touch your mouth, nose or inner ear if you have broken the hygienic seal on the packaging.
• Software & Media - Any software or media that has been opened or registered via physical or digital means.
• Any product containing a valve, e.g valve amps are only covered for 90 days from purchase.

Click here for more information on Returns at PMT.

Online Orders

If you and your new item aren’t getting along, you have 14 days from when you receive the goods to contact our PMT Experts either by phone or email to return your item or organise an exchange for something more suitable.

Store Orders

If you've changed your mind about something you bought in-store, bring it back within 14 days of purchase and we'll be happy to exchange it for another product, a gift card or store credit.